Shipping policy
Shipping Policy
Processing Times
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated shipping times may vary depending on your location and shipping carrier.
We currently ship within Australia only.
Australia
- Standard Shipping ($10.95): 3 to 7 business days
- Express Shipping ($14.95): 1 to 2 business days
- Free standard shipping on orders over $50
- Magnetic Nasal Strips always ship free, whatever the order comes to
Please note that shipping delays may occasionally occur during peak periods or due to factors outside our control.
Tracking Your Order
Once your order has been dispatched, you will receive tracking details via email so you can monitor your delivery.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Lost or Stolen Packages
18pointthree is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If you experience an issue with your delivery, please contact the shipping provider directly or reach out to us and we will do our best to assist.
Contact
If you have any shipping-related questions, please contact us at: