30-Day Money-Back Guarantee

If a product is not right for you, email us within 30 days of delivery and we will refund you.

You do not need to send anything back. These are single-use hygiene products, so once a pack is opened we cannot resell it. Keep it or throw it away. We would rather you kept it than paid to post it back to us.

Products do not need to be unopened or unused. We may ask what did not work for you, so we can make the product better.

To request a refund, email support@18pointthree.com with your order number and we will take care of it.

Please note:

• The guarantee applies to your first purchase of a given product
• We may decline a refund where there is suspected misuse, abuse, or repeated refund requests

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

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Damages and Issues

Please inspect your order when it arrives and contact us straight away if an item is faulty, damaged, or not what you ordered. We will make it right.

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Exchanges

The fastest way to get something different is to email us, then place a new order once your refund is confirmed.

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Refunds

Once your refund is approved it goes back to your original payment method within 10 business days. Processing times vary depending on your bank.

If more than 15 business days have passed since your refund was approved, email support@18pointthree.com.