Refund policy
30-Day Money-Back Guarantee
If a product isn't right for you, email us within 30 days of delivery and we'll refund you.
1 Month packs: you don't need to send anything back. These are single-use hygiene products, so once a pack is opened we cannot resell it. Opened or not, keep it or bin it.
3 Month and 6 Month orders, including bundles: keep the first pack of each product, opened or not. Post the other packs back to us unopened, and we'll refund your full order when they arrive. If a pack comes back opened, or doesn't come back, we take its 1 Month price off your refund. You cover the return postage.
To start a refund, email support@18pointthree.com with your order number and we'll send you our return address. We may ask what did not work for you, so we can make the product better.
Please note:
- The guarantee applies to your first purchase of a given product
- We may decline a refund where there is suspected misuse, abuse, or repeated refund requests
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Damages and Issues
Please inspect your order when it arrives and contact us straight away if an item is faulty, damaged, or not what you ordered. We will make it right.
Exchanges
The fastest way to get something different is to email us, then place a new order once your refund is confirmed.
Refunds
Once your refund is approved it goes back to your original payment method within 10 business days. Processing times vary depending on your bank.
If more than 15 business days have passed since your refund was approved, email support@18pointthree.com.