Cancellation policy

Subscription and cancellation policy

When you choose a subscription option, you agree to a recurring order at the interval you selected: every month, every 3 months, or every 6 months.

When you are charged

Your first order is charged when you place it. Every renewal is charged on the same day of the month as that first order, at the interval you chose. We email you before each renewal.

Cancelling

You can cancel at any time. There is no minimum number of orders and no cancellation fee.

Use the "Manage your subscription" link in your subscription confirmation email, or email support@18pointthree.com and we will do it for you.

Cancel before your next renewal date and you will not be charged again. If a renewal has already been charged and you would rather not receive it, email us within 30 days and we will refund you. Keep the pack, opened or not. You do not need to send anything back.

Pausing and changing

You can pause your subscription, skip a delivery, change the interval, or change your delivery address at any time, the same way.

Failed payments

If a payment fails we will retry it three times, once a day. If it still fails we will cancel the subscription and email you.

Prices

Subscription prices can change. We will email you before any change takes effect, and you can cancel before it applies.

Contact

Any questions about a subscription, email support@18pointthree.com.